Our Clients  »

Our customer service training courses are used world-wide

A selection of clients who have benefitted from our training programmes.

Some organisations that we have developed bespoke customer service programmes for

Accenture

We have written 20 customer service e-Learning courses for Accenture's widely used Global Supply Chain and Finance Academies. The courses help thousands of professionals each year to update their knowledge and understanding of customer service. The courses are accessed in particular by global B2B companies such as Unilever to deliver excellent customer service in Supply Chain and Logistics.

Visit: Accenture

Unilever

Trevor Arden, Customer Service Global's subject matter expert for B2B clients, has developed a range of online programmes for Unilever's Supply Chain Academy.

"I have worked closely with Customer Service Global over the last 4 years, since identifying the company as a source of subject matter expertise around customer care. My needs have been listened to, the ideas and suggestions I have made have been built upon and together we delivered on time, to budget, a customer care curriculum.

In completing the Award for Customer Service Managers through Customer Service Global's blended learning offering, I enjoyed a short course over a number of weeks with a tutor on hand providing expert input as well as ensuring that we all kept... read more »

Unilever

Trevor Arden, Customer Service Global's subject matter expert for B2B clients, has developed a range of online programmes for Unilever's Supply Chain Academy.

"I have worked closely with Customer Service Global over the last 4 years, since identifying the company as a source of subject matter expertise around customer care. My needs have been listened to, the ideas and suggestions I have made have been built upon and together we delivered on time, to budget, a customer care curriculum.

In completing the Award for Customer Service Managers through Customer Service Global's blended learning offering, I enjoyed a short course over a number of weeks with a tutor on hand providing expert input as well as ensuring that we all kept to the commitments we made.

Alongside Customer Service Global's latest text book to build customer skills, the company provides both an holistic approach to what is customer service as well as how to improve one's own customer service skills.

I have thoroughly enjoyed my work with the team at Customer Service Global and continue to rely on them for the latest thinking around the topic."

Rachel Thomas - Director of Supply Chain Academy

Visit: Unilever

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MTN

MTN, Africa's premier mobile telephone provider, is a major client. MTN Nigeria includes our online Awards for Customer Service Professionals and Managers as part of their Customer Practitioner Programme for all employees.

"Thanks for the support from your team; the Customer Relations Division are so happy with the progress we have all made. Everybody wants to be part of the show now! Our current strategy is working well for us, everybody now talks about customer service and there is a buzz, a passion, towards making the customer happy - always. Thanks and God bless."

Adetayo Abiola, Human Resources Division, MTN

Visit: MTN

British American Tobacco (BAT)

Customer Service Global's directors Stephanie Edwards and Trevor Arden worked as subject matter experts in customer service for BAT in partnership with Corporate Edge. We developed customer service training Modules which are delivered globally to support BAT's Customer Service Vision to be world class.

"Customer Service Global helped BAT develop 4 modules of customer service training to enable BAT to become world class. These modules have transformed BAT and are delivered successfully on a global scale thanks to Customer Service Global."

Paul Thompson Training and Development Consultant, BAT

Visit: British American Tobacco (BAT)

Hellenic Institute of Customer Service (Greece)

We provided the HICS with learning resources to develop the knowledge and skills required to underpin their own Customer Service Professional Awards. Stephanie's role within the UK's Institute of Customer Service underpinned this activity.

"We would never have developed our successful awards programme without the support of Customer Service Global, a very professional organisation that delivered exceptional resources, on time and within budget."

Joanne Alexia Betsis, Operational Director, HICS

Visit: Hellenic Institute of Customer Service (Greece)

English Tourism Council

Customer Service Global has developed customer service courses including Welcome Management and Lead, Motivate and Succeed (for team leaders in the tourism and hospitality sector) for the English Tourism Council. These courses form part of the Welcome to Excellence suite of programmes promoted by the Regional Tourist Board Partnership.

"These are two of our most successful courses within the "Welcome to Excellence" series."

Sue Gill, Head of Skills and Training, Tourism South East

Visit: English Tourism Council

Singapore retail employees